Quick Reference Guide: Helpful sites and numbers
National helplines (24/7)
Lifeline (24/7) - 0800 543 354 or (09) 5222 999 within Auckland
Mental Health Crisis Helpline - 0800 800 717 or text 1737
Samaritans - 0800 726 666
Suicide Crisis Helpline - 0508 828 865 (0508 TAUTOKO)
Victim Support - 0800 victim - (0800 842 846)
Healthline - 0800 611 116 for advice and information from a trusted registered nurse.
Depression-specific helplines
Depression Helpline – 0800 111 757 or free text 4202 (to talk to a trained counsellor about how you are feeling or to ask any questions)
SPARX.org.nz – Feeling down, depressed or stressed? SPARX is an online e-therapy tool provided to help young people learn skills to deal with obstacles in life.
Anxiety phone line - 0800 269 4389 (0800 ANXIETY)
Other Pilot PAN Programmes and Resources
Project Waypoint - Online resource for pilots to address mental health topics within aviation as well as psychological impact of aspects of the job.
Speedbird PAN - PAN for British Airways pilots
Aus PAN - PAN for Qantas pilots
US ALPA pilot peer support video
Alcohol, Drugs and Gambling
HIMS - A programme for managing substance use disorders in aviation. Talk to a peer.
Alcohol and Drug Helpline - 0800 787 797 or Online Chat
Gambling Helpline - 0800 654 655
Quit Line - 0800 778 778 smoking cessation help
Familial Trust - Provide hope, well-being and understanding to families affected by addiction
Grief, Trauma, Loss, Illness and Abuse
Skylight – 0800 299 100 (for support through trauma, loss and grief; 9am-5pm weekdays)
Family Support
Supporting Families in Mental Illness - 0800 732 825 (for families and whanau supporting a loved one who has a mental illness)
Commonground - A website hub providing parents, familu, whanau and friends with access to information, tools and support to help a young person who is struggling
Family Doctor - This site is produced by doctors to provide a friendly and powerful resource for you for best possible information to be involved in your own health care
Family Services - The Family Services Directory is a searchable online database to search about family support organisation and the services/programmes they offer to support New Zealand families
Helplines for Children and Young People
Kidsline - (24/7) 0800 54 37 54 (0800 KIDSLINE) for young people up to 18 years of age
The Low Down - or email [email protected] or free text 5626
What's Up - 0800 942 8787 (for 5-18 year olds). Phone counselling is available Monday to Friday, 12noon - 11pm and weekends, 3pm - 11pm. Online chat is available 5pm-10pm daily.
Youthline - (24/7) 0800 376 633, free text 234 or email [email protected] or online chat
Family Violence
Shine - 0508 744 633 confidential domestic abuse helpline
Are You OK - 0800 456 450 family violence helpline
Woman's Refuge Crisisline - 0800 733 843 (0800 REFUGE) (for women living with violence, or in fear, in their relationship or family)
Rape Crisis - 0800 883 300 (for support after rape or sexual assault)