Privacy and Confidentiality Policy

Confidentiality protocols. 

All peer volunteers sign a confidentiality agreement and have been trained for aviation peer support to respect, understand and protect your confidentiality.

 All parties recognise that for PAN NZ to work, it needs to be independent of the company, the unions and the Regulator. While PAN NZ is independent, it is operationally accountable to the PAN NZ Steering Group. They meet biannually to discuss overall usage patterns - never individual cases. The details of individual users are strictly confidential and are protected in the same way medical records would be protected.

If you tell us anything that gives us demonstrable concern about your immediate safety or anyone elses, just as in other healthcare settings, we are ethically and legally obliged to see that you fulfil your obligations as a licence holder.

In this rare event, your peer will follow an established protocol of encouraging you to seek professional health assistance. They may then contact their clinical supervisor and together decide on the most appropriate course of action.

In all such cases these steps would be taken with the your full knowledge.

Privacy policy
Collection and use of personal information
The key legislation covering the collection and disclosure of personal information is the Privacy Act 1993 and the Civil Aviation Act 1990.

We are committed to protecting the privacy of your personal information. We endeavour to only collect personal information we deem necessary for effective and efficient interaction with you.

We collect and hold personal information such as your name and phone number details. These details may be collected in various ways including phone or electronically.

In all cases, we collect and hold personal information principally to enable us to provide assistance to you and for anonymised data reporting. We ensure only authorised personnel have access to this information. You have the right to refuse to provide us personal information however this may restrict our ability to assist you.

We may be required to disclose your personal information to third parties as required by law, or in order to execute directives from you. Examples may include external service providers such as medical professionals or government authorities. We take all reasonable steps to ensure that these third parties have in place relevant confidentiality and privacy provisions.

Accuracy and Access
We take reasonable steps to keep your personal information accurate and up to date. We will also take reasonable steps to correct information we deem is incorrect, irrelevant or out of date.

You may request access and seek correction to your personal information by contacting us using the below details.

We keep your personal information in electronic form and take reasonable steps to ensure that information is protected from misuse and loss, and from unauthorised access, modification or disclosure.

We use Secure Socket Layer (SSL) Encryption

To provide you with a better service experience, we may collect information via our website. If you wish to remain anonymous when visiting our website, please disable cookies on your internet browsing settings.

If there are any questions regarding this privacy policy, please contact us