Anything where you would value talking to a peer. This may cover topics such as:
• your psychological well being;
• life stressors and changes;
• relationship problems;
• work/life balance;
• sim check worries;
• work pressures;
• colleague concerns;
• career options;
• financial problems;
• health concerns;
The trained peers are there for you: your wellbeing as a person and as a pilot, air traffic controller (ATCO) or flight service operator. While they cannot act on your behalf, provide expert opinion, advice or even ‘fix’ your problem, what makes them superbly qualified is that they are pilots and ATCO's like you. They have all had further/advanced training in supporting fellow aviators and they in turn are supported by an independent psychologists. They are willing to listen to you, understand your challenges and help you figure it out (or at least point you in the right direction).
Call the 0800-PAN-100 line to start a confidential chat.
The initial conversation will be to understand how we can best help you - or which direction to point you in. You may have a specific request for guidance or information, or you may be seeking support on a particular challenge you are facing. Either way, we are here for you.
If it is getting you down to the extent to which it is intruding on your psychological well being - then we are here to support you. As this is a confidential service, we will not send feedback to the company about this issue. What we can do though, is direct you to places where you have a better chance of being heard.
We would love to hear about this. This is a service for pilots by pilots and it can only get better. Get in touch.
If something isn't working for you, the only way we can fix it is if you let us know. Please direct your complaint to us, directly (support@PAN.org.nz) and be assured that we will deal with it in a discrete and appropriate manner. Equally, if you would rather direct it elsewhere, please send your complaint to the PAN steering group overseeing the operation and conduct (committee@PAN.org.nz)